Casino Customer Support
When choosing a casino, it's important to do some basic checks in order to know that you're playing at a reputable online casino site. In the long run, this will save you time and money. While the casinos that we ranked on our best online casinos page have all been verified, if you come across another one that we haven't chosen, make sure to use the following guidelines to check that it's reputable.
Customer Support - Casino Checklist
One of the best ways to find out a bit about the online casino is to speak with a chat representative. By chatting with a representative you can find out what sort of casino you're dealing with based on how they train their support representatives. Many support representatives are only there to do one thing - get you to deposit. You should look for a place where the support representative can actually answer your questions in addition to getting you to deposit.
Talk the Talk
Why it's important to chat with an online support representative when testing out an online casino?
How do I check the quality of the support department?
To check out how good the chat support is, try the following questions to see if they know what they're talking about:
- Who is your software provider?
- Where are you licensed?
- Does a third party audit you? If so, which one and how often?
- Can you direct me to your bonus policy page? (This is an important one because before depositing and accepting bonuses, you'll want to read these terms. You should be able to have all questions answered by the customer support representative regarding the bonus policies.)
Make sure that the representative is fluent in the language that they're speaking to you in. The same goes for email correspondences.
Bottom line - if a customer support representative can't answer your questions (and can't direct you to someone who can) or is struggling with the language, move on.
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